Shipping policy

SHIPPING POLICY

Thank you for shopping with Credo Bethlehem. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through www.credobethlehem.com. By placing an order on our Site, you agree to the terms described below.

1. General Information

All orders are subject to product availability. While we do our best to maintain accurate inventory levels, discrepancies may occasionally occur. If any items in your order are unavailable at the time of fulfillment, we will:

  • Ship the available items immediately

  • Contact you regarding the backordered item(s)

  • Offer you the choice to wait for restock or receive a full refund for those specific items

2. Shipping Regions & Fulfillment Centers

  • Europe, Asia, Africa: Orders ship from our EU warehouse (Netherlands)

  • North & South America: Orders ship from our US warehouses (various states)

  • Australia & New Zealand: Orders ship from our EU warehouse (Netherlands)

  • US customers: Orders ship from our US warehouses (various states)

3. Shipping Costs & Delivery Times

EUROPEAN SHIPPING
(From the Netherlands)


Tracked Letter (Post Office Delivery)

€4.90 / £4.20 ORDERS OVER €45 / £39 — FREE
Destination Shipping Time

Belgium
The Netherlands
Austria
Switzerland
Luxembourg
Denmark
Sweden

 3-5 Business days

France
Cyprus
Czechia
Slovakia
Lithuania
Croatia

 4-7 Business days

United Kingdom
Ireland
Slovenia
Germany
Latvia
Portugal
Italy
Poland
Estonia
Finland
Norway

 4-8 Business days

Other European Countries

 4-12 Business days*

Saudi Arabia

 5-10 Business days

Asia, Africa

 8-45 Business days

Singapore
South Korea

 6-13 Business days

*Some remote areas in Europe have longer shipping times.


€5.50 ORDERS OVER €45 — FREE
Destination Shipping time
United Arab Emirates 4-10 Business days

Türkiye
Japan

 4-12 Business days

*Additional fees for local delivery may apply and are subject to handling by Emirates Post.


€5.90 ORDERS OVER €45 — FREE
Destination Shipping time
Azerbaijan, Malaysia, Qatar 7-14 Business days

 

4. Order Processing & Dispatch

  • Orders are processed within 2 business days (Mon–Fri).

  • Orders placed during holidays may experience slight delays.

  • You’ll receive a tracking link via email once your order has shipped.

5. Address Changes & Delivery Issues

  • Contact us at shipping@credobethlehem.com before dispatch to update your shipping address.

  • We are not responsible for parcels sent to incorrect addresses provided at checkout.

  • We do not ship via courier to P.O. Boxes or military addresses (postal only).

6. Returns & Exchanges

  • You have 14 days from dispatch to initiate a return.

  • Please refer to our Return Policy for full details.

  • Refunds or replacements will be processed once the item is received at our warehouse.

  • Warranty claims are covered by our Lifetime Warranty — submit a photo of the damaged item to request a store credit or replacement (not cash).

7. Duties & Taxes

  • EU: All duties and taxes are included in the listed prices.

  • Outside EU: You may be responsible for import taxes or duties upon delivery.

    • If refused, your order will be refunded minus original and return shipping costs.

8. Lost or Damaged Parcels

  • Damaged in transit? Reject delivery and contact us immediately.

  • Lost in transit? We’ll resolve it after the courier completes an investigation.

  • Lost after delivery (e.g., stolen)? If tracking confirms delivery, we cannot refund unless the courier confirms misdelivery.

To avoid delivery issues, we recommend choosing Express Shipping for personal hand-off.

9. Cancellations

  • You may cancel your order before it is dispatched.

  • Once shipped, please refer to our Return Policy to process a return.

10. Customer Support

For all shipping, tracking, and delivery questions, please contact:
📧 shipping@credobethlehem.com